BLACKDEER Warranty
At Carbon Hill, we partner with Blackdeer to bring you top-tier outdoor gear backed by a robust 3-year warranty. This warranty reflects our joint commitment to delivering products that are built to last and perform under real-world conditions.
What the Warranty Covers
The 3-year warranty covers defects in materials and workmanship for Blackdeer products purchased from Carbon Hill. During this period, we will repair or replace any product that is found to be defective under normal use conditions.
- Covers: Manufacturing defects, issues in materials, and craftsmanship.
- Does Not Cover: Normal wear and tear, misuse, improper maintenance, unauthorized modifications, or damage from accidents or commercial use.
How to File a Warranty Claim
If you experience an issue with your Blackdeer product, we’re here to help:
- Contact Us: Email info@carbonhill.ca with your order number, a description of the issue, and photos of the defect.
- Claim Evaluation: Our team, in collaboration with Blackdeer, will assess your claim. If it qualifies under the warranty, we’ll arrange for repair or replacement.
- Shipping Instructions: Should a return be necessary, we will provide shipping instructions. Typically, customers are responsible for shipping the product back to us, but we will cover the return shipping for repaired or replaced items.
What to Expect
Once your claim is submitted, our team will work quickly to evaluate and resolve the issue. We aim to process all claims within 15 business days of receiving the product. Depending on the nature of the repair or replacement, shipping times may vary.
Our Commitment to Quality
At Carbon Hill, we believe that reliable gear is essential for your outdoor adventures. In partnership with Blackdeer, we’re dedicated to providing durable products that stand the test of time. Our 3-year warranty ensures that your gear is ready whenever you are.
For any questions regarding the warranty or to begin a claim, please reach out to us at info@carbonhill.ca.
Fire Maple 3-Year Warranty
At Carbon Hill, we are proud to collaborate with Fire Maple, a leader in outdoor cooking gear, to bring you reliable products backed by a comprehensive 3-year warranty. This warranty ensures that you can trust your Fire Maple gear for your adventures, knowing it is built to last.
What the Warranty Covers
The 3-year warranty covers any defects in materials and workmanship for Fire Maple products purchased through Carbon Hill. We are committed to ensuring your gear functions as intended under normal usage conditions.
- Covers: Defects in manufacturing, materials, and craftsmanship.
- Does Not Cover: Damage from normal wear and tear, misuse, accidents, improper maintenance, or unauthorized modifications.
How to File a Warranty Claim
If you experience an issue with your Fire Maple product, we make it easy to resolve:
- Contact Us: Send an email to info@carbonhill.ca with your order number, a description of the issue, and relevant photos of the defect.
- Evaluation: Our team will work closely with Fire Maple to evaluate your claim. If it qualifies under the warranty, we will arrange for repair or replacement.
- Shipping Instructions: If a return is required, we will provide instructions. Customers are typically responsible for shipping the product to us, but we cover the return shipping for repaired or replaced items.
What to Expect
Once your claim is submitted, our goal is to evaluate and resolve it within 10 business days of receiving the product. Depending on the nature of the issue, repair or replacement shipping times may vary.
Our Commitment to Quality
Carbon Hill and Fire Maple share a dedication to providing outdoor gear that performs in even the most challenging environments. With the 3-year warranty, we stand by our promise of quality, ensuring that your Fire Maple gear will be there when you need it.
For any questions regarding the warranty or to initiate a claim, please contact us at info@carbonhill.ca.
Nitecore 5-Year Warranty
At Carbon Hill, we partner with Nitecore, a renowned brand specializing in lightweight, high-performance lighting and power bank, to offer you durable products backed by a 5-year warranty. Whether you're using a Nitecore headlamp, flashlight, or power bank, we stand by the quality of these essential tools for your outdoor adventures.
What the Warranty Covers
The 5-year warranty covers defects in materials and workmanship for all Nitecore products purchased from Carbon Hill. This warranty ensures that your gear will perform as intended under normal conditions.
- Covers: Manufacturing defects, issues with materials, and craftsmanship problems.
- Does Not Cover: Normal wear and tear, misuse, accidents, unauthorized repairs, or modifications, and damage from improper use.
How to File a Warranty Claim
If you encounter any issues with your Nitecore product, our team is here to help you through the warranty claim process:
- Contact Us: Send an email to info@carbonhill.ca with your order details, a description of the issue, and any relevant photos of the defect.
- Claim Review: Our team, in collaboration with Nitecore, will assess the issue to determine if it falls under the 5-year warranty. If it qualifies, we will arrange for the product to be repaired or replaced.
- Shipping: If the item needs to be returned for evaluation, we will provide shipping instructions. Customers are typically responsible for shipping the product back to us, but we cover the cost of return shipping for repaired or replaced items.
What to Expect
Once you submit your claim, we aim to review and process it within 10 business days of receiving the product. Depending on the outcome, repair or replacement times may vary.
Our Commitment to Quality
Nitecore products are designed to meet the demands of outdoor enthusiasts who need lightweight, reliable, and high-performance lighting and power solutions. At Carbon Hill, we are proud to offer this 5-year warranty, ensuring that your Nitecore gear delivers the reliability and performance you expect.
For any warranty-related inquiries or to begin a claim, please reach out to us at info@carbonhill.ca.
3F UL GEAR Lifetime Warranty
At Carbon Hill, we proudly partner with 3F UL GEAR, a leader in lightweight, professional-grade tents, stakes, and outdoor equipment. Together, we are committed to providing gear that will support your adventures for life. That’s why all 3F UL GEAR products purchased from Carbon Hill come with a lifetime warranty.
What the Lifetime Warranty Covers
The lifetime warranty guarantees that 3F UL GEAR products are free from defects in materials and workmanship for the lifetime of the product. Whether you're trekking in the mountains or setting up camp, your gear is built to last.
- Covers: Any defects in manufacturing, materials, or craftsmanship.
- Does Not Cover: Normal wear and tear, misuse, accidents, unauthorized modifications, or damage from improper use.
How to Make a Warranty Claim
If you encounter an issue with your 3F UL GEAR product, we are here to assist you in making a claim:
- Contact Us: Send an email to info@carbonhill.ca with your order details, a description of the issue, and relevant photos.
- Claim Evaluation: Our team will work closely with 3F UL GEAR to assess your claim. If it falls under the lifetime warranty, we will arrange for a repair or replacement.
- Shipping: If the product needs to be returned, we will provide you with instructions. Customers are responsible for shipping the product to us, but we cover the return shipping for repaired or replaced items.
What to Expect
Once you submit your warranty claim, we will evaluate and process it within 10 business days of receiving the product. Based on the nature of the issue, repair or replacement times may vary.
Our Commitment to Durability
3F UL GEAR is known for crafting ultralight, durable products designed to withstand the rigors of outdoor exploration. With our lifetime warranty, Carbon Hill and 3F UL GEAR ensure that your gear will be with you on every adventure for years to come.
If you have any questions or need to initiate a warranty claim, please contact us at info@carbonhill.ca.