At Carbon Hill, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This policy outlines how we collect, use, disclose, and protect your personal information when you use our website or interact with us. Our privacy practices comply with Canadian federal and provincial privacy laws.
What Personal Information We Collect
Carbon Hill collects personal information to improve our services and provide you with a better shopping experience. The types of information we collect include:
- Personal Identification Information: Name, email address, shipping and billing addresses, phone number, and payment information when you place an order, create an account, or sign up for our newsletter.
- Technical Information: Data about your device, IP address, browser type, and browsing activity (e.g., pages visited, products viewed) to improve our website’s performance and functionality.
- Transaction Details: Order history, payment methods, and product preferences.
- Interaction Data: Information on how you use our website, including cart activity, search queries, and any feedback or reviews you provide.
How We Collect Your Information
We collect your personal information in several ways:
- Direct Interactions: When you create an account, place an order, or sign up for communications from us.
- Automated Technologies: We use cookies and similar tracking technologies to collect data about your browsing activities on our website.
- Third Parties: We may collect information from third parties, such as payment processors or social media platforms, when you interact with us through those services.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Fulfillment: To process and ship your orders, communicate order status, and handle returns or exchanges.
- Customer Support: To respond to your inquiries, provide customer service, and resolve issues.
- Website Optimization: To improve our website functionality, monitor performance, and personalize your experience.
- Marketing and Promotions: With your consent, we may send you emails about new products, special offers, and other promotional content. You can opt out of these communications at any time.
- Legal and Security Purposes: To prevent fraud, comply with legal requirements, and protect the security of our website and users.
Sharing Your Information
Carbon Hill does not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We work with trusted third-party providers (e.g., payment processors, shipping companies, marketing platforms) to fulfill your orders and improve your experience. These providers are contractually obligated to protect your data and use it only for the services they provide.
- Legal Compliance: We may disclose personal information if required by law or in response to legal processes, such as a court order or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to gather data about your browsing behavior, preferences, and engagement with our website. This helps us deliver personalized content and improve website performance.
- Strictly Necessary Cookies: Essential for the operation of the website, such as enabling secure logins and processing payments.
- Performance Cookies: Used to analyze website traffic and understand how visitors interact with different sections of the site.
- Advertising Cookies: Allow us to serve you targeted ads based on your browsing history.
You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include encryption, secure servers, and other technical safeguards. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent for us to use your information for marketing purposes at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise these rights or update your information, please contact us at info@carbonhill.ca.
International Data Transfers
Carbon Hill may transfer your personal information to third-party service providers located outside of Canada. These providers are required to comply with Canadian privacy laws and provide appropriate protections for your data. By using our website, you agree to the transfer of your personal information to these providers.
Changes to Our Privacy Policy
Carbon Hill reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the last revision will be noted at the top. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Carbon Hill Customer Privacy OfficerEmail: info@carbonhill.ca