Fire Maple 3-Year Warranty
At Carbon Hill, we are proud to collaborate with Fire Maple, a leader in outdoor cooking gear, to bring you reliable products backed by a comprehensive 3-year warranty. This warranty ensures that you can trust your Fire Maple gear for your adventures, knowing it is built to last.
What the Warranty Covers
The 3-year warranty covers any defects in materials and workmanship for Fire Maple products purchased through Carbon Hill. We are committed to ensuring your gear functions as intended under normal usage conditions.
- Covers: Defects in manufacturing, materials, and craftsmanship.
- Does Not Cover: Damage from normal wear and tear, misuse, accidents, improper maintenance, or unauthorized modifications.
How to File a Warranty Claim
If you experience an issue with your Fire Maple product, we make it easy to resolve:
- Contact Us: Send an email to info@carbonhill.ca with your order number, a description of the issue, and relevant photos of the defect.
- Evaluation: Our team will work closely with Fire Maple to evaluate your claim. If it qualifies under the warranty, we will arrange for repair or replacement.
- Shipping Instructions: If a return is required, we will provide instructions. Customers are typically responsible for shipping the product to us, but we cover the return shipping for repaired or replaced items.
What to Expect
Once your claim is submitted, our goal is to evaluate and resolve it within 10 business days of receiving the product. Depending on the nature of the issue, repair or replacement shipping times may vary.
Our Commitment to Quality
Carbon Hill and Fire Maple share a dedication to providing outdoor gear that performs in even the most challenging environments. With the 3-year warranty, we stand by our promise of quality, ensuring that your Fire Maple gear will be there when you need it.
For any questions regarding the warranty or to initiate a claim, please contact us at info@carbonhill.ca.
